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Providing customer feedback surveys

ChatGPT is a powerful language model that can assist in providing customer feedback surveys via email. With its ability to generate human-like responses, it can help in creating effective survey questions and feedback prompts that can improve the quality of your customer feedback. ChatGPT can also help in streamlining the feedback process, allowing you to gather data more efficiently and with greater accuracy.

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Prompts

Copy a prompt, replace placeholders with relevant text, and paste it at our chat
Prompt # 1
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"Greetings, [ChatGPT]. We require your assistance in generating a comprehensive customer feedback survey tailored for [customer name]. Our primary focus revolves around their recent interaction and experience with our [product/service]. It is crucial to gain an in-depth understanding of their perceptions, suggestions, and overall satisfaction. ​We are particularly interested in their thoughts regarding the [specific feature]. Therefore, we need to include questions that probe into the functionality, usability, and efficiency of this feature. We also want to measure if this feature met their expectations, and how it compares to similar features they might have used in other products/services.​Moreover, we are keen to know if they encountered any issues or difficulties while using this feature, and if so, their suggestions for improvements. Additionally, we need to understand how this feature impacted their overall experience with our [product/service] and if it added tangible value to them. ​Please generate a customer feedback survey that encapsulates all these aspects, while maintaining a tone that's professional, respectful, and appreciative of their time and feedback."

Prompt # 2
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"Hi [ChatGPT], can you help me put together a customer feedback survey for our [monthly/quarterly/yearly] report? We're hoping to get insights on [key performance indicator] and how we can improve it."

Prompt # 3
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"Hello [ChatGPT], I need your assistance in creating a customer feedback survey for our [new/upgraded] [product/service]. We want to know if the changes we made have improved their experience and if there are any other areas we can work on."

Prompt # 4
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"Good day, [ChatGPT]. Could you generate a customer feedback survey for [customer name] who recently interacted with our [chatbot/website/contact center]? We'd like to know if they found it helpful and if there's anything we can do to improve their experience."

Prompt # 5
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"Greetings, [ChatGPT]. We're looking to gather feedback from our customers who have been with us for [X months/years]. Could you assist me in creating a survey that focuses on their long-term experience and loyalty to our brand?"

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Tips

Follow these guidelines to maximize your experience and unlock the full potential of your conversations with Mate Chat.
Experiment with different prompt formats: The format of the prompt can have a big impact on the quality of the generated text. Experimenting with different prompts can help you understand what works best for your specific use case.
Play around with the temperature and top-k hyperparameters: These hyperparameters control the level of randomness and diversity in the generated text. Experimenting with different values can help you find the sweet spot that works best for your specific use case.
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You need to buy the Bot or Plus Plan in order to see setup guide and access the bot.

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